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'Personal touch' now requires keypad
Wednesday, February 06, 2013 5:12 PM


By Jim Langham

If there is anything that reminds me of my age these days, it is the sense of an "impersonal world" created by technology and the structure that accompanies all of the services available these days in the world around me.

Recently on a Saturday morning, I had a simple question about whether or not an office was open on the weekend in an area business.

I dialed the main number, at which time I was given 10 options to call in order to receive the answer to my question. In addition, number 10 gave eight other options if needed, all of which produced recordings that weren't even close to the answer I needed.