September 2, 2014

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AEP Ohio warns customers about disconnect fraud
Thursday, May 29, 2014 12:49 PM

Customers encouraged to call AEP Ohio for verification

GAHANNA – AEP Ohio, a unit of American Electric Power, wants to warn customers about recent reports of potential phone utility fraud.

There are reports about callers claiming to be from the AEP Ohio Disconnect Department. The caller claims that the person or business owes money for past AEP Ohio bills and that service will be disconnected if not paid immediately. AEP Ohio enforces strict policies regarding customer interaction:

AEP Ohio does not call customers to demand immediate payment

AEP Ohio does notify customers with delinquent accounts via customer bills

AEP Ohio will contact non-responders via a recorded message and ask that the party responsible for the electric service call AEP Ohio

“AEP Ohio does not call customers threatening disconnection and demanding immediate payment,” said Terri Flora, director - Corporate Communications. “If customers have doubts about who they are speaking to, they should hang up and call AEP Ohio directly.”

Concerned customers can call AEP Ohio’ Customer Solution Center at 1-800-672-2231.

AEP Ohio provides electricity to nearly 1.5 million customers of major AEP subsidiaries Ohio Power Company in Ohio. AEP Ohio is based in Gahanna and is a unit of American Electric Power. News and information about AEP Ohio can be found at